Terms of Service

1Applicability

By placing an order, the customer agrees to these Terms of Service. Deviations are only valid if agreed in writing. These terms apply to both consumers and business customers unless explicitly stated otherwise.

2Products and offers

All product descriptions, images and specifications are presented as accurately as possible. Minor variations in colour, materials or finish may occur and do not constitute grounds for compensation or termination.

Obvious errors or mistakes in pricing or product information are not binding.

3Orders and agreement

An agreement is concluded once an order has been placed and confirmed electronically.

About Helmets reserves the right to refuse or cancel orders in case of payment issues, incorrect pricing, suspected fraud or force majeure.

4Pricing and payment

All prices shown for consumers include VAT. Business customers may see prices excluding VAT where applicable.

Payment must be completed before shipment unless otherwise agreed. About Helmets reserves the right to correct pricing errors before shipment.

5Delivery

Delivery times are indicative and not strict deadlines. Delays do not entitle the customer to compensation.

Risk of loss or damage transfers to the consumer upon delivery at the provided shipping address.

For international shipments outside the EU, the customer is responsible for import duties, customs clearance and local taxes unless explicitly stated otherwise. Further details are available in the separate Shipping Policy.

6Right of withdrawal

Consumers have the right to withdraw from a purchase within 14 days of receipt, in accordance with EU consumer protection law.

The full conditions and procedure for returns are described in the separate Returns Policy.

7Custom-made products

Products that are custom-made according to the customer's specifications may be excluded from the right of withdrawal where legally permitted.

8Warranty and conformity

Products must conform to the agreement and meet reasonable expectations of quality and usability. Manufacturer warranties apply in addition to statutory consumer rights.

Complaints regarding visible defects must be reported within 14 days of delivery.

9Liability

About Helmets is not liable for indirect damages, including loss of profit or consequential damages.

Total liability for direct damages is limited to the purchase amount of the relevant product, unless mandatory law provides otherwise.

Nothing in these terms excludes liability where such exclusion is not permitted by law.

10Force majeure

About Helmets is not liable for delays or failure to perform due to circumstances beyond reasonable control, including transport disruptions, supplier delays, strikes or governmental measures.

11Complaints and disputes

Complaints should first be submitted to shop@abouthelmets.com.

EU consumers may also submit complaints via the European Commission ODR platform: ec.europa.eu/odr.

If applicable, disputes may be submitted to WebwinkelKeur for mediation. All agreements are governed by Dutch law.

12Privacy

Personal data is processed in accordance with the Privacy Policy available on this website.