Returns
We want you to shop with confidence. If you wish to return your order, please read the information below before getting in touch.
How to return your order
If you wish to cancel or return your purchase, please contact us as soon as possible. Before sending anything back, we ask you to notify us first - we will provide the correct return instructions for your situation.
Right of withdrawal
If you are entitled to exercise your right of withdrawal, you can use our online withdrawal form. Using the form is optional, but it helps us process your request more quickly.
Return conditions
To be eligible for a return, items must meet the following conditions.
| Condition | Details |
|---|---|
| Original condition | The item must be returned as received - complete and undamaged. |
| No signs of use | Beyond what is reasonably necessary to inspect the product. |
| Original packaging | Please include the original packaging where possible. |
| Careful repacking | Please ensure the helmet is securely packed to prevent damage during return transport. |
Return shipping
Unless otherwise agreed or required by applicable law, the cost of returning an item is the responsibility of the customer.
We recommend using a tracked and insured shipping service. You remain responsible for the item until it has been safely received by us.
Inspection & refund
Once your return has been received, we will inspect it and process your request as quickly as possible. If the return meets the applicable conditions, any refund will be issued to the original payment method.
Custom-made products
Custom-made or personalised helmets may not qualify for return or cancellation rights where permitted by applicable law. If you have any questions before placing a custom order, please contact us - we are happy to explain what applies to your specific situation.
Questions about a return?
Not sure whether your order is eligible, or need help with the process? Get in touch and we will sort it out together.