FAQ

Can I order a custom KEP Italia Helmet?

Yes, you can!
Please contact us and tell us your wishes. We will get back to you ASAP.

Can I order my helmet with a different insert?

Yes, you can!

Did you see a helmet almost exactly as you wish? For example, you see a helmet with a Galassia front insert and you would like this also as back insert?

Please contact us and we will be happy to make the helmet exactly to your wishes.

Which helmets are delivered in a luxary Kep Italia bag?

All helmets except the Smart | Matt | Shine. These helmets are supplied in a nice cotton protective bag.

Which helmets have a real leather strap?

All Cromo 2 helmets are equipped with a full leather strap. So no more wear and tear!

The Matt and Shine are equipped with an eco-leather strap but can be fitted with a real leather strap for an additional charge of €75. The Smart helmets are equipped with an eco-leather strap and cannot be fitted with a full leather strap.

Where are you based?

About Helmets is a based in The Netherlands.

Can I cancel my order?

Yes, you can as long as we have not yet shipped your order. Once you have received the tracking code your order is on his way.

Can i return my order?

Yes, you can, subjects to our return policy which you can find over here.
Please note that your order must be returned to the Netherlands at your own expense.

Delivery time

This depends on the product(s) that you have ordered and the country that you live in. We aim to ship your order within 3-5 working days.

EU

Helmets will be delivered within 3-12 days depending on the forwarder and your country. Custom made helmets will be shipped out within 2-3 weeks and will be delivered in the EU within 2-3 weeks. 

UK | USA | CA | REST OF THE WORLD

Helmets will be delivered worldwide within 1-2 weeks depending on the forwarder and your country. Custom made helmets will be shipped out within 2-3 weeks and will be delivered worldwide within 4-5 weeks. 

The delivery times mentioned are guidelines. About Helmets is not responsible for any delays caused by the carrier.

Shipping costs

The shipping costs depend on the country that you order needs to be shipped out to.

The shipping costs depend on the shipping method that you pick. Several shipping methods are available for most countries, like a standard shipment or an express shipment with full insurance.

*We provide free standard shipping for all EU orders above 500 euro. All shipping costs will automatically be calculated in your shopping cart. Do you have any further questions? Please do not hesitate to contact us