FAQ

Can I order a custom KEP Italia Helmet?

Yes, you can!
Please contact us and tell us your wishes. We will get back to you ASAP.

Can I order my helmet with a different insert?

Yes, you can!

Did you see a helmet almost exactly as you wish? For example, you see a helmet with a Galassia front insert and you would like this also as back insert?

Please contact us and we will be happy to make the helmet exactly to your wishes.

Which helmets are delivered in a luxary Kep Italia bag?

All helmets except the Smart | Matt | Shine. These helmets are supplied in a nice cotton protective bag.

Which helmets have a real leather strap?

All Cromo 2 helmets are equipped with a full leather strap. So no more wear and tear!

The Matt and Shine are equipped with an eco-leather strap but can be fitted with a real leather strap for an additional charge of €75. The Nova helmets are equipped with an eco-leather strap and cannot be fitted with a full leather strap.

How do I clean the inner lining of my KEP Italia helmet?

All KEP Italia helmet liners are removable. They can be machine washed at 30°C (delicate cycle).
Allow the liner to air dry completely before reinstalling.

Regular cleaning ensures:

  • Optimal hygiene
  • Long-term freshness
  • Maintained comfort

Never wash the outer shell.

Can I replace parts of my KEP Italia helmet myself?

Only the official KEP Italia factory in Italy is authorized to replace critical safety components, such as the chin strap.
This is required to preserve:

  • CE safety certification
  • Warranty validity
  • Structural integrity

For the newer KEP Italia Cromo 2.0, you may change:

  • Front panels
  • Visors

These are designed with an integrated screw system for safe customization. All structural repairs must be handled by the factory.

Can I replace the chin strap myself?

No.
Due to strict European safety regulations, all chin strap replacements must be performed by the official KEP Italia factory in Italy.

Unauthorized replacement voids:

  • Safety certification
  • Manufacturer warranty
  • Insurance validity
Can I have my helmet repainted or customized by a third party?

No.
A helmet is certified as personal protective equipment.
Repainting or modifying it invalidates:

  • CE certification
  • Manufacturer warranty
  • Safety compliance

Paint chemicals can weaken the outer shell.
Installing non-original components compromises structural integrity.

For a unique design, order directly through official KEP Italia customization options.
Safety must never be altered after production.

Can I buy a new helmet and then have it repainted?

This is strongly discouraged.
A helmet protects the most vital part of the body. Any post-production painting or structural modification voids certification and warranty.

If the helmet is dropped or involved in a fall after repainting:

  • No official safety inspection can validate it
  • No third party can restore certification

KEP Italia offers fully certified bespoke creations through official production.
Choose customization that preserves safety.

Can a third-party painter guarantee safety after modification?

No.
No external company can legally restore or replace the original CE safety certification after modification.

Marketing claims do not override official certification law.
A modified helmet is officially no longer certified for use.

Is a KEP Italia helmet designed to be “custom painted” aftermarket?

No.
KEP Italia does not provide authorization, materials, or instructions for third-party repainting.

An aftermarket painted helmet:

  • Is no longer certified
  • Is no longer covered by factory warranty
  • May expose the owner to liability in case of injury

Safety certification applies only to factory-produced helmets.

Is a KEP Italia helmet lighter than other premium brands?

Yes.
On average, a KEP Italia helmet is 100–150 grams lighter (approximately 15–20%) than comparable premium brands.

This results in:

  • Reduced neck muscle strain
  • Improved long-term comfort
  • Better focus during riding
  • Enhanced performance consistency

Lower weight contributes directly to riding precision and endurance.

Can I use a KEP Italia helmet for cycling or skiing?

The KEP Italia Cromo 2.0 is officially certified for:

  • Horse riding
  • Cycling
  • E-scooter use

It is not certified as a ski helmet and should not be used for winter sports.
Always verify certification labels inside the helmet.

Is KEP Italia tested for rotational impact?

Yes. All KEP Italia helmets are tested for rotational impact and remain well below the 0.68 BrIC threshold.
This means they comply with internationally recognized scientific criteria for brain injury protection.

Rotational impact testing measures the helmet’s ability to reduce rotational forces transmitted to the brain during an angled fall - one of the primary causes of serious head injury.

By remaining significantly under the 0.68 BrIC value, KEP Italia helmets demonstrate a high level of protection against rotational trauma.

When should I replace my riding helmet?

Helmet materials degrade over time, even without visible damage.
KEP Italia recommends replacement after 5 years.
The FEI (International Federation for Equestrian Sports) advises replacement every 3 to 5 years.

You should also replace your helmet immediately after:

  • A fall
  • A significant impact
  • Structural modification

Safety performance cannot be guaranteed beyond these limits.

I had a fall, but I see no visible damage. Is my helmet still safe?

No.
This is a common and dangerous misconception.

A helmet may look intact externally, while the inner polystyrene shell has cracked internally due to impact. Once compressed, it cannot provide protection again.

After a fall:

  • The protective function is compromised
  • The helmet must be replaced

KEP Italia offers a complimentary safety inspection service through the factory.
When in doubt, do not continue using the helmet.

Is it safe to buy a second-hand riding helmet?

Generally, no.
A helmet is personal protective equipment. Its impact history is unknown.
A helmet can appear flawless externally while the inner EPS shell has been compromised.

Important considerations:

  • Check the production date (sticker inside the helmet)
  • Avoid helmets without a visible label
  • The factory considers helmets without identification stickers unsafe

After one impact, protection is lost.
It is safer to purchase a new, entry-level certified helmet than a potentially damaged premium model.

Where are you based?

About Helmets is a based in The Netherlands.

What does your lowest price guarantee include?

At AboutHelmets.com, we guarantee the best price on official KEP Italia helmets.
If you find the same model at a lower price from an authorized retailer:

  • We match the price
  • You receive a bonus discount on your next purchase

Our commitment combines price integrity with official sourcing.

Can I cancel my order?

Yes, you can as long as we have not yet shipped your order. Once you have received the tracking code your order is on his way.

Can i return my order?

Yes, you can, subjects to our return policy which you can find over here.
Please note that your order must be returned to the Netherlands at your own expense.

Delivery time

Helmets on stock : mostly shipped the same day or day after (depending on time of order in NL).

When we don’t have your helmet in stock we will give your order a high priority shipment which means we will be able to ship the helmet within a week.

Further delivery will depend on the forwarder in your country and your customs.

Our experience within Europe is that orders are received a few days later. Orders outside Europe can be within 1,5 week when customs and process of forwarding runs smoothly.

The delivery times mentioned are guidelines. About Helmets is not responsible for any delays caused by the carrier.

What are your shipping costs?

We offer secure worldwide shipping via trusted carriers.

Europe

  • Standard shipping: Free
  • Express shipping: €50

Rest of the world

  • Standard shipping: €35
  • Express shipping: €75

All helmets are carefully packaged and shipped fully insured with tracking.

Shipping costs will automatically be calculated in your shopping cart. Do you have any further questions? Please do not hesitate to contact us