Complaints & Warranty
We take great care in preparing and shipping every order. If something is not right, we are here to help.
Warranty
Every KEP Italia helmet is carefully inspected before dispatch. Before your order is packed, you will receive an email with photos documenting the condition and finish of your helmet as it leaves our warehouse.
Each order is packed in three layers to protect it during transport.
Damaged or incorrect on arrival
If your order arrives damaged, or if you discover a problem upon delivery, please contact us within 48 hours of receipt. Include clear photos of both the product and the packaging where possible - this helps us assess the situation and respond quickly.
We will review the situation as soon as possible and work with you to find an appropriate solution.
Complaints
If you have a complaint or are dissatisfied with your purchase, please contact us first at shop@abouthelmets.com. Our goal is always to resolve any issue quickly, fairly and to your satisfaction.
Most issues can be resolved directly and without delay. We always encourage customers to reach out to us first before pursuing any formal dispute procedure.
Dispute resolution
If we are unable to reach a solution together, the following options are available depending on your situation.
Have a question or complaint?
We are here to help. Get in touch and we will do our best to resolve it quickly and fairly.