Customs & Import Duties
Ordering from outside the European Union? Here is what you need to know about customs charges and import duties.
Will I have to pay import duties?
This depends on your country's customs regulations and the value of your order. Some shipments may arrive without additional charges; others may be subject to import duties, VAT, GST or customs handling fees. As these rules vary by country and can change over time, we cannot predict or calculate charges in advance.
Who is responsible for customs charges?
Any customs duties, import taxes or local fees are the responsibility of the customer. These charges are set by your local customs authority and are not included in the purchase price or shipping costs unless explicitly stated otherwise.
How are customs charges collected?
If import charges apply, they are usually collected by your local customs authority or the delivery carrier before your order is delivered. The exact procedure depends on your country and the shipping provider used.
Can About Helmets estimate these costs?
Unfortunately, no. Because customs regulations and tax rates differ from country to country, we cannot provide accurate estimates for individual destinations. If you would like to know what charges may apply in your country, we recommend contacting your local customs office before placing your order.
Questions about your order?
We are happy to help where we can - whether it is about international shipping, customs or anything else before you order.